AI Chat That Turns Enquiries Into Qualified Leads
Chat widget learns your business in 30 days. Intent scoring and escalation routing included.
Free AI chat tools are plentiful online, but most are generic. Meridian is different: it detects whether a customer is exploring, buying, complaining, or asking for help, reads your knowledge base to ground every answer, applies your approval rules, and routes genuine leads to your sales team with intent scores. Free trial for 30 days, no credit card.
Chat vs enquiry handling: the business angle
Free AI chat tools are optimised for entertainment or casual support, answering anything about anything. Meridian responds only to topics you've approved and questions your knowledge base covers, declining and routing anything out of scope.
The intent score: understanding your customer before they close
Meridian scores every message for buying signals, fit assessment, complaints, or partnership proposals, surfacing intent scores in your dashboard so your team focuses on hot leads first.
Boundaries in 24/7 chat: how governance protects your brand
A customer asks about your refund policy; Meridian checks your KB and replies accurately, or admits it doesn't have that detail and escalates rather than guessing from the internet.
From trial to production: scaling chat across channels
Meridian deploys as a widget with a one-code-snippet install. Upload your FAQ, set governance rules, and the chat is live within a day, refined weekly based on real customer questions.