Built to stay in its lane.

Governed by design. Not governed by hope.

Every response draws from what you’ve approved.

Every edge case escalates to your team.

Nothing operates outside the boundaries you’ve set.

Meridian — Enquiry Filter

Receives, classifies, and routes every inbound message.

Noise filtered. Real enquiries prioritised. Nothing reaches your team without passing through first.

  • Receives inbound enquiries across approved channels
  • Filters incomplete or low-value requests
  • Routes valid enquiries appropriately
  • Escalates when human judgement is required

Meridian does not qualify commercially.
It restores order at the point of arrival.

Meridian — Enquiry Filter
Value Scout — Lead Qualifier

Value Scout — Lead Qualifier

Explores genuine need before commitment is requested.

Surfaces real buying intent. Filters out what isn’t ready.

  • Engages only with enquiries passed from Meridian
  • Clarifies scope, context, and constraints
  • Organises information for responsible review
  • Escalates where discretion is required

It does not negotiate or approve.
It prepares conversations for informed judgement.

Steward — After-Sales Handler

Manages routine post-sale communication consistently.

Same standard, every client, every time.

  • Handles routine status and policy enquiries
  • Provides consistent explanations within approved scope
  • Supports standard follow-ups
  • Escalates exceptions without delay

It absorbs repetition.
Human responsibility remains central.

Steward — After-Sales Handler

What a controlled enquiry journey looks like.

The flow is deliberate.

First contact arrives.

Meridian filters and routes.

Value Scout clarifies where required.

Human decision is made.

Steward manages routine follow-up.

Exceptions escalate immediately.

Nothing advances without authority.

Nothing operates outside scope.

Structured handover from enquiry to decision
After-sales continuity with escalation discipline
Escalation architecture and control boundaries

When it escalates. How it escalates. Who decides.

  • Trigger conditions: frustration signals, complexity threshold, out-of-scope topics
  • Human notification: immediate alert to your configured channel (Slack, email, portal)
  • No autonomous resolution: complex cases wait for human decision — always

Control is inherent, not improvised.

Your rules. Your knowledge. Your control.

  • Approved knowledge only: draws exclusively from what you’ve configured — no hallucination, no invention
  • Archon Book*: your AI’s rulebook — tone, boundaries, escalation triggers, all in one place
  • Admin portal: full visibility into every answer, every intent score, every escalation. Change anything, anytime.
  • GDPR compliant: UK-based, 90-day retention, full erasure support, audit trail included
Governance and boundaries

* The Archon Book is Servadra’s per-client governance configuration. It defines tone, approved topics, escalation rules, and operating boundaries.

Introducing Servadra to clients

Introducing Servadra to a client?
Here’s what they’ll ask.

“Can it say the wrong thing?”
No. Approved knowledge only.
“Who’s in charge?”
Your client, always.
“What if something goes wrong?”
Immediate escalation to their team.

See the partner programme →

See the governance in action.

Try it yourself — test the boundaries, ask edge-case questions,
see how it handles what it shouldn’t answer.

Try It Free Request a Demo